FAQ

Our Master Certified RV technicians can work on any make, model, brand, and type of RV. We even handle horse trailers, travel trailers, and motorhomes.

We know time is important to you, this is why we offer the best mobile service in the industry.

**We serve a 50-mile radius of the Dallas-Fort Worth area!

$290.00 – (within 35 miles), our most convenient option. A highly trained technician comes to you! $290.00 covers the trip and the 1st hour of service. After 35 miles we charge $2.50 per round trip mile.

After Hours Service, (arrive within 2 hours). $375 covers the trip charge within 25 miles and 1st hour, $225/hour after that. Available when our schedule permits.

Some issues can be resolved in one trip, however it is possible we need to obtain special parts and return on another day. When this occurs, we obtain the part as quickly as possible and schedule your final repair just as promptly.

We do discount the 2nd trip charge to $75 within 25 miles. The $165/hr applies to the follow-up visit as well as long as it is during normal business hours. ($225 for after hours follow-up calls per hour)

Rover DFW RV believes in FULL transparency. This is why we always give you a no hidden fee quote BEFORE we do the work.

Our hourly labor rate is $179/hour. All work has a one-hour minimum.

This information is also listed on the pre-authorization section of our work order. If you have any questions or require clarification, please contact us so we can address any concerns.

Onsite inspection services start at $399.

All payments are due in full upon completion of repairs. We accept Visa, Master Card, Discover, local checks, and, cash.

We do our best to stock common items, but with the hundreds of manufacturers involved with RV’s, obtaining the correct part can require ordering it.

Manufacturers typically get these to us promptly. To ensure we can stand behind our parts, Rover DFW RV installs only parts we purchase from authorized manufacturers. We do not install parts supplied by customers.

· 30-day no-fuss guarantee – We will make it right, at no additional cost to you except for parts that would have been incurred in the normal course of the repair.

We work with extended warranty companies and parts manufacturers. Due to the Texas franchise law, we cannot have financial transactions with companies who make RV’s. Please keep in mind your warranty may not cover the entire repair and therefore, you will be responsible for the uncovered portion..

We are happy to work with your insurance company and assist you in filing your claim. If this requires an estimate from us, the cost is covered by the customer but ultimately is applied to the deductible.

We are happy to make recommendations for the following:

• Engine work
• Brakes
• Chassis
• Radiator

Our technicians use an app on their cell phones and tablets which allows us to be more efficient with internal and external communications, addressing service needs and documenting work performed, including taking and uploading photos as necessary. You will be asked to provide a pre-work signature as well as a post-work signature in this app.